Haft International accepts reservations through our website, by telephone, email, or other approved booking methods. Reservations are subject to vehicle availability and are not guaranteed until confirmed by Haft International.
Advance reservations are strongly recommended, particularly during holidays, major events, cruise departures, airport travel, and other peak demand periods.

Once your reservation has been accepted, Haft International will issue a reservation confirmation containing your itinerary, scheduled pickup time, pickup and destination locations, vehicle selection, and any additional services requested.
Guests are responsible for reviewing all reservation details upon receipt and notifying Haft International immediately if any information is inaccurate or requires correction.
A reservation should not be considered confirmed until a confirmation has been issued by Haft International.

Guests may request modifications to an existing reservation, including changes to pickup time, pickup location, destination, vehicle selection, passenger count, luggage requirements, or special requests.
Haft International will make every reasonable effort to accommodate requested changes; however, all modifications are subject to vehicle availability, chauffeur scheduling, and operational feasibility.
Reservation changes requested shortly before the scheduled service may not be possible and may result in additional charges.

For airport and cruise port reservations, guests should notify Haft International immediately of any known changes to their flight or cruise itinerary.
When a valid commercial flight number is provided during booking, Haft International monitors scheduled flight arrivals and will make reasonable efforts to adjust pickup times for delays or early arrivals whenever operationally feasible.
Cruise arrivals are subject to customs processing, port operations, weather conditions, and other circumstances beyond Haft International’s control. Guests should notify us promptly if significant schedule changes occur.

Reservations may be canceled prior to the scheduled pickup time in accordance with the cancellation guidelines below.
Cancellation requests may be submitted by telephone, email, or another approved communication method provided by Haft International.
A cancellation request is not considered complete until it has been acknowledged and confirmed by Haft International.
Applicable cancellation deadlines and fees vary depending on the reservation type.

Reservations may be canceled without additional cancellation charges when notice is received at least twenty-four (24) hours prior to the scheduled pickup time, unless otherwise stated below.
Point-to-Point Transfers
Reservations may be canceled without additional cancellation charges up to 24 hours before the scheduled pickup time.

Airport Transfers

Reservations may be canceled without additional cancellation charges up to 24 hours before the scheduled pickup time.

Cruise Port Transfers

Reservations may be canceled without additional cancellation charges up to 24 hours before the scheduled pickup time.

Hourly Charters

Reservations may be canceled without additional cancellation charges up to 24 hours before the scheduled pickup time.

Special Event Reservations

Special event reservations, including weddings, proms, concerts, sporting events, and other contracted services, must be canceled at least 30 calendar days prior to the scheduled service to avoid cancellation charges, unless otherwise stated in the service agreement.

Same-Day Reservations

Reservations made within 24 hours of the scheduled pickup time require full payment at the time of booking and are considered final. Once confirmed, same-day reservations are generally non-refundable.

Once a cancellation request has been processed, Haft International will issue a cancellation confirmation via email.
If you do not receive a cancellation confirmation, your reservation should not be considered canceled.
Guests are responsible for contacting Haft International if a cancellation confirmation has not been received within a reasonable period of time.

Reservations booked within twenty-four (24) hours of the scheduled pickup time require full payment at the time of booking.
Same-day reservations are considered final and are generally non-refundable once confirmed.

Eligible refunds will be processed using the original method of payment whenever possible.
Refund processing times may vary depending on the payment provider or financial institution.
Refund eligibility is determined in accordance with Haft International’s cancellation policy and any applicable service agreement.

If you are unable to locate your chauffeur at your scheduled pickup location, please contact Haft International immediately before arranging alternate transportation.
Failure to notify Haft International before making alternate transportation arrangements may affect refund eligibility.

While Haft International is committed to providing reliable and punctual transportation services, delays or service interruptions may occasionally occur due to circumstances beyond our reasonable control, including but not limited to severe weather, hurricanes, flooding, road closures, traffic accidents, airport or cruise terminal operations, government restrictions, public emergencies, or other force major events.
Haft International will make every reasonable effort to minimize disruptions and communicate schedule updates whenever operationally feasible.

By submitting a reservation, guests authorize Haft International to charge the payment method provided for transportation services, applicable taxes, tolls, parking fees, waiting time, additional requested services, and any authorized incidental charges incurred during the reservation.

Guests are responsible for providing accurate reservation information, maintaining communication with Haft International when necessary, and arriving at the designated pickup location within the applicable waiting period.
Failure to provide accurate information or maintain reasonable communication may affect Haft International’s ability to provide scheduled transportation services.