Haft International is committed to providing a safe, professional, and comfortable transportation experience for every guest and chauffeur.
Guests are expected to conduct themselves in a respectful manner throughout the duration of their reservation to help ensure the safety, comfort, and enjoyment of everyone on board.

Respectful Conduct
Guests are expected to treat chauffeurs, fellow passengers, vehicles, and property with courtesy and respect at all times.
Abusive, threatening, discriminatory, harassing, or disruptive behavior toward chauffeurs or other passengers will not be tolerated.

For the safety of all occupants, guests are expected to wear seat belts whenever the vehicle is in motion, in accordance with applicable laws.
Parents and legal guardians are responsible for ensuring that children are properly secured in approved child restraint systems as outlined in our Child Safety & Car Seat Policy.

Responsible consumption of alcoholic beverages may be permitted in certain vehicles and only where permitted by applicable laws and the terms of the reservation.
The possession or use of illegal drugs or controlled substances is strictly prohibited in all Haft International vehicles.
Guests may not engage in any unlawful activity while using our transportation services.

Light refreshments and non-alcoholic beverages may be permitted at the chauffeur’s discretion unless otherwise prohibited.
To help maintain the cleanliness of our vehicles, guests are asked to avoid consuming foods or beverages that are likely to cause spills, stains, or strong odors.
Guests are responsible for any excessive cleaning required as a result of food or beverage spills.

For the safety of all passengers and chauffeurs, guests may not bring explosives, hazardous materials, or other dangerous items into any Haft International vehicle.
Guests are responsible for complying with all applicable federal, state, and local laws regarding the possession and transportation of firearms or other regulated items.
Haft International reserves the right to refuse or terminate service if any item presents a safety concern.

Our chauffeurs are responsible for maintaining a safe operating environment throughout each reservation.
If a guest’s behavior threatens the safety of the chauffeur, passengers, or the vehicle, or violates these policies, Haft International reserves the right to refuse or immediately terminate service without refund.
Where appropriate, law enforcement may be contacted.

Service animals trained to perform work or tasks for individuals with disabilities are welcome aboard Haft International vehicles in accordance with applicable laws.
Guests traveling with a service animal are encouraged to notify Haft International at the time of booking so appropriate accommodations can be made whenever possible. Please visit our full Pet Policy page for more details. 

Guests are responsible for the conduct of all members of their party during the reservation.
The individual who books the reservation accepts responsibility for any additional charges, damages, cleaning fees, or policy violations resulting from the actions of anyone traveling under that reservation.